Processing Time

All candle orders are carefully handcrafted and processed within 3-5 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing may be slightly delayed, and we appreciate your patience. Should there be a significant delay in the shipment of your order, we will notify you via email.

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Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the shipping method chosen.

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-4 business days

• Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or inclement weather.

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Shipment to P.O. Boxes

We ship to addresses within the U.S., including P.O. Boxes. However, expedited and overnight shipping options may not be available for P.O. Box addresses.

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Order Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. The tracking number will become active within 24 hours.

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Damaged During Shipping 

We take great care in packaging our candles to ensure they arrive safely. However, if your candles are damaged during shipping, please contact us within 7 days of receiving your order at poetiquecandleco@gmail.com. We will work with you to resolve the issue promptly. Please keep all packaging materials and damaged items for claims.

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International Shipping

At this time, we do not offer international shipping. We currently ship within the United States only.

 

Local Pickup

If you're nearby, we offer a local pickup option at no additional cost. Please select the local pickup option at checkout, and we will notify you when your order is ready for pickup.

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Returns

Returns and exchanges are accepted of unused candles within 30 days of purchase. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Customer Service

Your satisfaction is our priority. If you have any questions about your order or our shipping policy, please reach out to us at poetiquecandleco@gmail.com. We’re here to help!